No support from PRO versions or forums for months

General Support
1

Maybe I am just not good enough to understand, and the questions I ask are so simple no one answers - but I have had questions and support tickets outstanding 8 months - I have always backed wp cerber and use it evereywhere and pay for PRO to support the project - but when you get zero response from a PRO support ticket for months - how can I trust you… same thing on these forums, I search for answers before posting but at this point with 2FA still unresolved and support questions unanswered I am starting to look elsewhere - for a plugin that is supported, that has a support team that replies - yes it might not be as good - but if I can get 2FA to work that would help massively
Sorry but this is just how I feel
thanks
Sarah

2

Hi Sarah,

Thank you for speaking up. You’re right, waiting this long for a response on a PRO ticket is not acceptable.

I’m going to review your case personally and understand why this happened on our side. We clearly missed something here, and we need to fix that.I’ll take this forward directly and make sure you get a proper resolution.

Thanks for your patience.

3

I’m reviewing your support tickets now and will get back to you shortly.

4

Our support engineer has reviewed your tickets and responded on the help desk with a detailed explanation.

5

Thank you Garry - I have had replies to my tickets
Thank you Gioni